This is a fully remote position, open to applicants in Texas.

📋 Description

• Install, troubleshoot, and offer technical maintenance for product and component hardware and software, primarily at customer locations.

• Conduct scheduled inspections, cleaning, and minor repairs of products within a designated area.

• Examine products for proper functionality and address or escalate issues as per established protocols.

• Arrange services, fulfill necessary documentation, and collaborate with customers to ensure satisfaction and comprehension of product features.

• Diagnose hardware and software malfunctions using diagnostic tools.

• Carry out component-level hardware repairs.

• Clean and fine-tune mechanical components.

• Set up and install relevant software applications.

• Execute preventive maintenance and routine inspections following documented guidelines.

• Replenish consumables as instructed.

• Install, relocate, add, modify, and remove hardware and software products.

• Educate and train customers on the operation and usage of installed hardware and software.

• Engage in training, KPI initiatives, and special projects.

⛳️ Requirements

• A degree or equivalent work experience is required.

• At least 1-2 years of relevant experience or a comparable mix of education and experience in Field Services.

• Strong written and verbal communication abilities.

• A valid driver's license and a driving record that meets DN's fleet criteria.

🏝️ Benefits

• Equal opportunity employer.

• A workplace that values diversity.

• Training provided through on-the-job, classroom, and web-based formats.