Field Service Technician

This is a fully remote position, open to applicants in Ohio, +1 more state.

📋 Description

• Install, troubleshoot, and maintain technical products and hardware/software components primarily at customer locations.

• Conduct scheduled inspections, cleaning, preventive maintenance, and minor repairs on products within the designated area.

• Evaluate products for proper functionality and address or escalate issues as per established protocols.

• Organize service appointments, complete necessary documentation, and ensure customer satisfaction and understanding of product functionality.

• Utilize diagnostic tools to identify and resolve hardware and software malfunctions.

• Execute repairs at the component level for hardware.

• Clean and calibrate mechanical components as required.

• Install and configure necessary software applications.

• Replenish consumables as instructed.

• Install, relocate, modify, and uninstall hardware and software products as needed.

• Educate and train customers on the proper use and operation of installed hardware and software.

• Engage in hardware and software training programs.

• Contribute to initiatives aimed at achieving set KPIs.

• Support special projects as assigned.

⛳️ Requirements

• Required education or equivalent work experience.

• At least 2–4 years of relevant experience or a suitable mix of education and experience in Field Services Mechanical/Electrical.

• Experience in technical repair, break-fix services, or similar roles.

• Valid driver's license and a driving record that meets DN's fleet criteria.

• Proficiency in PC usage and familiarity with relevant tools and techniques.

• Preferred product knowledge in the relevant industry and foundational ITIL skills.

• Willingness to attend training sessions in Canton, Ohio for 1–2 weeks.

• Capability to lift and transport heavy items, remain standing for extended periods, as well as climb, bend, and stoop while handling equipment.

• Willingness to work outdoors and adapt to various weather conditions.

• Flexibility regarding shift changes, including on-call duties during evenings and weekends.

• Outstanding customer service abilities.

• Competence in organizing and managing truck stock, parts, and tools.

• A sense of urgency, strong organizational skills, professional demeanor, and the ability to collaborate effectively within a team.

• Must be able to pass MVR, background, and drug screenings when necessary.

• Prior experience as a Firstline Service Technician is preferred.

• Vocational/Trade School background is preferred.

• Strong written and verbal communication skills.

🏝️ Benefits

• Compensation for 1–2 weeks of training in Canton, Ohio.

• Various training opportunities available.

• Training provided through on-the-job experiences, classroom settings, and online platforms.

• An equal opportunity employer committed to a diverse workplace.