Field Service Technician

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Execute installation, debugging, and technical maintenance for both product and component hardware and software, primarily at customer locations.

• Conduct routine inspections, cleaning, and various other services as scheduled.

• Carry out minor repairs on products within designated territories.

• Assess products for proper operation and address or escalate issues in accordance with established protocols.

• Organize service appointments and complete necessary documentation.

• Collaborate with customers to ensure their satisfaction and comprehension of product features.

• Troubleshoot using diagnostic tools and perform in-depth analyses of hardware and software malfunctions.

• Execute component-level hardware repairs.

• Clean and adjust mechanical components as needed.

• Configure and install relevant software applications.

• Conduct preventive maintenance and regular inspections.

• Replenish consumables as instructed.

• Install, relocate, add, modify, and remove hardware and software products.

• Educate and train customers on the usage of installed hardware and software.

• Engage in hardware and software training sessions.

• Contribute to implementing strategies to meet established KPIs.

• Assist with additional projects as assigned.

⛳️ Requirements

• Educational background or equivalent professional experience is necessary.

• A minimum of 1-2 years of pertinent experience or a comparable mix of education and experience in Field Services.

• Strong written and verbal communication abilities are essential.

• A valid driver's license and a driving record that meets DN's fleet criteria are required.

🏝️ Benefits

• Comprehensive benefits package.

• Opportunities for professional development and growth.

• Supportive work environment focused on team collaboration.