Field Service Engineer

This is a fully remote position, open to applicants in Texas.

📋 Description

• Oversee customer relationships by effectively utilizing technical expertise.

• Install, troubleshoot, service, and maintain equipment at client locations.

• Deliver customer support by addressing and resolving client requirements.

• Gain insights into customers' businesses and competitive landscapes to generate service revenue.

• Engage in the regional work team to enhance team processes.

• Identify training deficiencies and boost capability and capacity across various modalities.

• Complete timesheets, service work orders, expense reports, Field Change Orders, preventive maintenance, installation documents, and site/service documentation.

• Comply with Philips, state, and federal regulations, training, quality, and safety standards.

• Utilize tools, support, resources, and escalation processes to address customer and system issues.

• Diagnose and resolve electronic, network, and mechanical challenges.

• Travel approximately 70% within the designated geography, including 1–4 hours of daily driving, with occasional overnight, air, or train travel.

⛳️ Requirements

• A minimum of 1 year of experience in a diagnostic imaging service environment (field or hospital-based), or 3+ years in other electromechanical sectors.

• Capability to comprehend and apply electronic, mechanical, and networking principles for installing, diagnosing, and repairing equipment.

• Proficient in the use of essential tools and testing equipment.

• An associate degree in electronics or a related field, or a comparable combination of education and relevant experience.

• Ability to operate in an office/home office and/or remote setting, as well as in a hospital/healthcare environment.

• Flexibility to work various hours, including 2nd or 3rd shifts, weekends, on-call, and required overtime as necessary.

• Competence to safely handle radiation sources and/or radioactive materials.

• Must be able to wear necessary personal protective equipment.

• Candidates must live within commuting distance of Austin/San Antonio, TX.

• US work authorization is required; candidates needing current or future visa sponsorship will not be considered.

🏝️ Benefits

• Eligible for overtime pay.

• Incentive bonus plans for field service and lead generation.

• On-call compensation.

• Company-provided fleet/car.

• Training opportunities.

• Possibilities for career advancement.

• An annual incentive plan might be available.

• Potential for a field service incentive bonus.

• Sales commission may be available.

• Long-term incentives could be offered.

• Generous paid time off (PTO).

• 401k plan with up to a 7% match.

• Health Savings Account (HSA) with company contributions.

• Stock purchase plan.

• Education reimbursement available.