Field Service Engineer

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Provide outstanding service experiences to customers.

• Work collaboratively with cross-functional teams within Global Customer Support.

• Deliver both remote and on-site technical assistance for BD Pyxis automated dispensing systems in hospitals and healthcare facilities.

• Assess, evaluate, and prioritize incoming work orders.

• Diagnose, service, and resolve issues related to proprietary hardware and software.

• Take ownership of work orders and escalate issues to team leaders and managers as necessary.

• Record, track, and document all work order activities.

• Offer support for all products within the designated region.

• Implement preventive maintenance programs.

• Provide limited assistance to Sales and Implementation teams.

• Carry out installations, in-servicing, repairs, preventive maintenance, calibration, and sales support.

• Ensure accurate inventory management of small parts and adhere to inventory-control protocols.

• Document field activities, expenses, time allocation, and other required information.

• Engage in ongoing product and application training as well as self-development.

⛳️ Requirements

• High School diploma and 3 years of relevant field service experience.

• At least 3 years of combined Hardware/Software/IT experience supporting both proprietary and standard applications.

• Availability for 24x7 on-call duties in a customer-facing or field service setting.

• Strong mechanical, computer, verbal, written, and time management skills.

• Proficiency in computer electronics, Windows OS, and networking.

• Valid driver's license and adherence to BD's auto safety standards.

• Current immunizations and any additional facility-specific immunizations upon hiring, including Hepatitis B, Influenza, MMR, Varicella, annual TB/PPD, Tetanus/Diphtheria/Pertussis, and COVID-19.

• Capability to lift at least 70 pounds.

• Preferred: Associate Degree in Healthcare Technology or a related technical field.

• Preferred: Previous experience as a hospital pharmacy technician or in hospital Bio-Med.

• Preferred: Prior military Bio-Med experience.

• Preferred: Experience with Automated Teller Machines (ATM).

🏝️ Benefits

• Company vehicle provided for use.

• Opportunities for training and self-development.

• Access to management-approved seminars and training sessions.

• Comprehensive Total Rewards program.

• Opportunities for rewards and recognition.

• Competitive compensation and benefits packages.

• Potential for COVID-19 testing where available.

• Consideration for workplace accommodations in accordance with applicable law.