Field Service Engineer

This is a fully remote position, open to applicants in Colorado, +1 more state.

📋 Description

• Conduct advanced troubleshooting and repair on designated equipment.

• Execute installation, validation, and maintenance on assigned equipment.

• Lead, instruct, and mentor junior Field Engineers; provide guidance and constructive feedback.

• Manage customer communications and act as the escalation point for customer-related issues, including installations.

• Take ownership of customer concerns from dispatch or identification through to resolution.

• Relay HQ and Zone or Area-level initiatives.

• Co-facilitate regular team or modality meetings as needed.

• Suggest value-added services to enhance customer operational efficiency.

• Keep customer service logs and internal service records; order repair parts and oversee cycle times.

• Utilize the GEHC escalation process and collaborate with regional and national support to execute corrective action plans.

• Participate as a member of the account community for key accounts and engage with commercial counterparts.

• Identify sales leads, engage in sales opportunities such as contract renewals, and support revenue initiatives.

• Foster customer relationships and enhance customer satisfaction through Service Excellence.

• Monitor competitor information and market trends.

• Work in conjunction with Commercial Sales teams and regional/zone leadership to facilitate business growth.

• Assist the Area Service Manager or Director of Service with growth and deployment strategies.

• Provide application training to clinical or scientific personnel on designated equipment when necessary.

⛳️ Requirements

• Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field, along with 4+ years of experience servicing electrical equipment; OR equivalent military education with 4+ years of experience servicing electrical equipment; OR a High School Diploma/GED with 8+ years of experience servicing electrical equipment.

• Proven experience interfacing with internal team members and external customers as part of a solution-oriented service process.

• Demonstrated experience in diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.

• Experience in troubleshooting and addressing customer concerns.

• Familiarity with web applications and the Microsoft suite of products.

• Legal authorization to work in the U.S.; employment visa sponsorship is not available.

• Successful completion of GEHC’s standard background check, including a post-offer drug test.

• Compliance with customer access policies, including required immunizations and any additional drug tests or background checks when applicable.

• Capability to lift, carry, push, and pull up to 35 lbs. unassisted.

• Ability to frequently bend, stoop, twist, climb, crouch or squat, kneel or crawl, and sit and stand for extended periods.

• Proficiency in reaching at, above, and below shoulder level, flexing or extending the neck, and demonstrating good hand and finger dexterity.

• Willingness to be available after-hours and/or work a rotating on-call schedule, including weekends.

• Must possess a valid Driver’s License.

🏝️ Benefits

• Relocation support for candidates moving from out of state or those willing to relocate to the service area.

• Opportunities for professional development.

• Engaging and challenging career paths.

• Competitive compensation packages.

• Commitment to being an Equal Opportunity Employer.

• Assistance with relocation provided.