This is a fully remote position, open to applicants in New York.

📋 Description

• Install, troubleshoot, and provide technical maintenance for hardware and software products, primarily at customer locations.

• Conduct scheduled inspections, perform cleaning, and deliver additional services, along with executing minor repairs within a designated area.

• Assess products for proper functionality and address or escalate issues following established protocols.

• Arrange service appointments, complete necessary documentation, and collaborate with customers to ensure their satisfaction and understanding of product operations.

• Diagnose hardware and software malfunctions using appropriate tools.

• Carry out hardware repairs at the component level.

• Clean and fine-tune mechanical parts.

• Set up and install relevant software.

• Conduct routine preventive maintenance checks and replenish consumables.

• Install, relocate, add, modify, and remove hardware and software products.

• Educate customers on the operation and use of installed hardware and software.

• Engage in training sessions for hardware and software, KPI initiatives, and special projects.

⛳️ Requirements

• Educational background or equivalent work experience is mandatory.

• A minimum of 1-2 years of applicable experience or a comparable mix of education and experience in Field Services.

• Strong written and verbal communication abilities.

• Valid driver's license and a driving record that meets DN's fleet criteria.

🏝️ Benefits

• Competitive salary and comprehensive benefits package.

• Opportunities for professional development and training.

• Supportive work environment with a focus on teamwork.