This is a fully remote position, open to applicants in New York.

📋 Description

• Install, troubleshoot, and perform technical maintenance for product and component hardware and software, primarily at customer locations.

• Conduct scheduled inspections, cleaning, preventive maintenance, and minor repairs within an assigned area.

• Examine products for proper functionality, address issues, and escalate them according to established protocols.

• Organize service appointments and complete necessary documentation.

• Collaborate with customers to ensure their satisfaction and understanding of product features.

• Diagnose hardware and software malfunctions using appropriate tools.

• Execute repairs at the component level for hardware.

• Clean and calibrate mechanical parts.

• Install and configure relevant software.

• Replenish consumables as instructed.

• Install, relocate, add, modify, and remove hardware and software products.

• Educate and train customers on the hardware and software installed.

• Engage in regular training sessions for hardware and software updates.

• Contribute to efforts aimed at meeting established KPIs.

• Support special projects as assigned.

⛳️ Requirements

• Education or equivalent work experience is required.

• At least 1–2 years of relevant experience or a comparable mix of education and experience in Field Services.

• Strong written and verbal communication abilities.

• A valid driver's license and a driving record that meets DN's fleet standards.

🏝️ Benefits

• Potential incentive opportunities or alternative forms of variable compensation, as outlined in applicable plan documents.

• Training through on-the-job experiences, classroom sessions, and online platforms.