Field Service Technician

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Install, troubleshoot, and carry out technical maintenance for ATMs, retail systems, and other equipment within a designated customer and/or product area.

• Execute incident management, preventive maintenance, IMAC/R, and customer training responsibilities.

• Utilize diagnostic tools to resolve hardware and software issues.

• Conduct component-level repairs on hardware.

• Clean and adjust mechanical components as necessary.

• Configure and install relevant software applications.

• Carry out routine preventive maintenance inspections in accordance with established procedures.

• Replenish consumables as instructed.

• Install, relocate, modify, add, and remove hardware and software products.

• Educate and train customers on the operation and usage of installed hardware and software.

• Receive incident reports and directives from dispatch; keep dispatch informed of any unexpected issues.

• Deliver comprehensive briefings on completed tasks and proactively update customers regarding status, progress, and outcomes.

• Recognize technical or procedural challenges and propose enhancements.

• Employ corporate tools and processes for knowledge exchange and information collection.

⛳️ Requirements

• Required education or equivalent work experience.

• A minimum of 1-2 years of relevant experience or a combination of education and experience in Field Services.

• Strong written and verbal communication skills.

• Must possess a driver's license and a driving record that meets DN's fleet standards.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and career advancement.

• Flexible work hours and a supportive work environment.