This is a fully remote position, open to applicants in Illinois.

📋 Description

• Install, troubleshoot, and conduct technical maintenance for both product and component hardware and software, primarily at customer locations.

• Execute scheduled inspections, cleaning, and minor repairs of products within a designated territory.

• Assess products for proper functionality, addressing issues or escalating them as per established protocols.

• Arrange services and complete all necessary documentation.

• Collaborate with customers to ensure their satisfaction and comprehension of product features.

• Diagnose hardware and software failures using diagnostic tools effectively.

• Carry out component-level hardware repairs.

• Clean and adjust mechanical components as needed.

• Configure and install relevant software applications.

• Conduct preventive maintenance and routine checks regularly.

• Refill consumable supplies as instructed.

• Install, relocate, add, modify, and remove hardware and software products.

• Provide instruction and training to customers on the usage of installed hardware and software.

• Engage in hardware and software training sessions.

• Contribute to initiatives aimed at achieving agreed Key Performance Indicators (KPIs).

• Support special projects as required.

⛳️ Requirements

• A degree or equivalent work experience is required.

• A minimum of 1-2 years of relevant experience or a suitable combination of education and experience in Field Services.

• Strong written and verbal communication abilities.

• A valid driver's license and a driving record that meets DN's fleet requirements.

🏝️ Benefits

• Competitive salary and performance-based incentives.

• Opportunities for professional development and career advancement.

• Comprehensive benefits package including health, dental, and retirement plans.

• Supportive work environment and team culture.