Field Service Technician

This is a fully remote position, open to applicants in Florida, +1 more state.

📋 Description

• Install, troubleshoot, and perform technical maintenance on product and component hardware and software, primarily at customer locations.

• Conduct scheduled inspections, cleaning, minor repairs, and preventive maintenance tasks.

• Assess products for proper functionality, address issues, and escalate as per established protocols.

• Diagnose hardware and software malfunctions utilizing diagnostic tools.

• Execute component-level hardware repairs.

• Clean and calibrate mechanical components.

• Set up and install relevant software configurations.

• Replenish consumables as instructed.

• Install, relocate, add, modify, and remove hardware and software products as necessary.

• Educate and train customers on the use of installed hardware and software.

• Arrange services, complete necessary documentation, and ensure customer satisfaction.

• Engage in hardware and software training, KPI initiatives, and special projects.

⛳️ Requirements

• Required education or equivalent work experience.

• A minimum of 1–2 years of relevant experience or a suitable combination of education and experience in Field Services.

• Strong written and verbal communication abilities.

• Valid driver's license and a driving record that meets DN's fleet criteria.

• Proficient in PC usage with a solid understanding and application of relevant tools and methodologies.

• Willingness to attend multiple training sessions in Canton, Ohio for 1–2 weeks.

• Capability to lift and maneuver heavy loads, stand for extended periods, climb, bend, and stoop while operating equipment.

• Willingness to work in outdoor environments.

• Flexibility to adapt to various shifts, including an on-call rotation for evenings and weekends.

• Outstanding customer service skills.

• Competence in organizing and managing truck stock parts and tools.

• A sense of urgency, strong organizational skills, a professional demeanor, and the ability to work collaboratively in a team setting.

• Ability to pass MVR, background, and drug screenings where applicable.

• Preferred product knowledge of the relevant industry and basic ITIL skills.

• Previous experience as a Firstline Service Technician is preferred.

• Vocational/Trade School education is preferred.

🏝️ Benefits

• Paid training for 1–2 weeks in Canton, Ohio.

• Ongoing hardware and software training (including on-the-job, classroom, and web-based formats).