This is a fully remote position, open to applicants in Florida.

📋 Description

• Install, troubleshoot, and offer technical maintenance for product and component hardware and software, primarily at customer locations.

• Conduct scheduled inspections, cleaning, minor repairs, and preventive maintenance within a designated territory.

• Evaluate products for proper functionality, resolve issues, and escalate matters following established protocols.

• Utilize diagnostic tools to identify hardware and software failures.

• Carry out component-level hardware repairs.

• Clean and adjust mechanical components as needed.

• Configure and install relevant software applications.

• Replenish consumables as instructed.

• Install, relocate, add, modify, and remove hardware and software products.

• Educate customers on the operation and use of installed hardware and software.

• Organize service appointments, complete necessary documentation, and ensure customer satisfaction.

• Engage in regular training for hardware and software.

• Contribute to efforts aimed at achieving set KPIs.

• Assist with special projects as assigned.

⛳️ Requirements

• Required education or equivalent professional experience.

• A minimum of 1-2 years of relevant experience or an equivalent combination of education and experience in Field Services.

• Strong written and verbal communication abilities.

• A valid driver's license and a driving record that meets DN's fleet standards.

🏝️ Benefits

• Equal opportunity employer.

• A workplace that values diversity.

• Training in hardware and software through on-the-job, classroom, and web-based methods.

• Opportunities to participate in special projects and KPI initiatives.