This is a fully remote position, open to applicants in Florida.

📋 Description

• Install, troubleshoot, and provide technical support for hardware and software products and components, primarily at customer locations.

• Conduct scheduled maintenance, inspections, and cleaning services.

• Execute minor repairs on products within a designated territory.

• Assess products for proper functionality and address or escalate issues in accordance with established protocols.

• Organize service appointments and complete necessary documentation.

• Collaborate with customers to ensure their satisfaction and comprehension of product features.

• Diagnose hardware and software malfunctions using diagnostic tools.

• Carry out repairs at the component level for hardware.

• Clean and calibrate mechanical components as needed.

• Set up and install relevant software applications.

• Conduct regular preventive maintenance checks.

• Replenish consumables as directed.

• Install, relocate, add, modify, and remove hardware and software systems.

• Educate and train customers on the use of installed hardware and software.

• Engage in regular training sessions for hardware and software.

• Contribute to initiatives aimed at meeting established KPIs.

• Support special projects as assigned.

⛳️ Requirements

• Educational background or equivalent professional experience is required.

• A minimum of 1-2 years of relevant experience or a suitable mix of education and experience in Field Services.

• Strong written and verbal communication abilities.

• A valid driver's license and a driving record that meets DN's fleet standards.

🏝️ Benefits

• Equal opportunity employer.

• A workplace that values diversity.

• Training opportunities including on-the-job, classroom, and online formats.