This is a fully remote position, open to applicants in Florida.

📋 Description

• Install, troubleshoot, and deliver technical maintenance for hardware and software products and components, predominantly at customer locations.

• Conduct scheduled inspections, cleaning, and additional services.

• Carry out minor repairs on products within a designated territory.

• Evaluate products for proper functionality and address or escalate issues following established protocols.

• Arrange service appointments and complete necessary documentation.

• Collaborate with customers to ensure their satisfaction and comprehension of product operations.

• Diagnose hardware issues using diagnostic tools and thorough analysis.

• Execute component-level hardware repairs.

• Clean and calibrate electro-mechanical components on vaults, safes, chests, night drops, and drive-up devices.

• Set up and install scales and slicers in conjunction with printers and cameras.

• Conduct preventive maintenance and routine inspections.

• Replenish consumables as instructed.

• Install, relocate, add, modify, and remove hardware and software products.

• Educate and train customers on the operation and usage of installed products.

• Engage in training, Key Performance Indicator initiatives, and special projects.

⛳️ Requirements

• Educational background or equivalent work experience is required.

• A minimum of 1-2 years of pertinent experience or a comparable combination of education and experience in Field Services.

• Proficient written and verbal communication abilities.

• Valid driver's license and a driving record that meets DN's fleet standards.

• Basic knowledge of power tools and hand tools.

• Mechanical aptitude is necessary.

• Capability to utilize a voltmeter and interpret schematics.

🏝️ Benefits

• Equal opportunity employer and a workplace that values diversity.

• Ongoing on-the-job, classroom, and web-based training opportunities.