Field Service Technician

This is a fully remote position, open to applicants in Florida.

📋 Description

• Become acquainted with the practices and procedures of Field Service Technicians.

• Diagnose hardware and software malfunctions utilizing diagnostic tools and thorough analysis.

• Conduct repairs at the component level for hardware.

• Clean and calibrate mechanical components.

• Set up and install relevant software.

• Execute preventive maintenance and regular checks according to established procedures.

• Replenish consumables as instructed.

• Install, relocate, add, modify, and remove hardware and software products.

• Educate and train customers on the operation and usage of installed hardware and software.

• Engage in hardware and software training through on-the-job experiences, classroom instruction, and online formats.

• Contribute to efforts aimed at meeting agreed-upon KPIs.

• Assist with special projects as assigned.

• Schedule services, complete necessary documentation, and collaborate with customers to ensure satisfaction and understanding of product functionality.

⛳️ Requirements

• Required education or equivalent work experience.

• A minimum of 1-2 years of relevant experience or an equivalent combination of education and experience in Field Services.

• Strong written and verbal communication abilities.

• A valid driver's license and a driving record that meets DN's fleet criteria.

• Proficiency in PC literacy and a solid understanding and application of relevant tools and methods.

• Willingness to attend training sessions in Canton, Ohio for 1-2 weeks.

• Capability to lift and transport heavy loads, stand for extended periods, and perform tasks such as climbing, bending, and stooping while working on equipment.

• Acceptance of working in outdoor conditions.

• Flexibility in shift work, including participation in an on-call rotation for evenings and weekends.

• Outstanding customer service skills.

• Ability to organize and manage truck stock parts and tools efficiently.

• A sense of urgency, strong organizational skills, professional demeanor, and the ability to work collaboratively in a team setting.

• Capacity to pass MVR, background, and drug tests as required.

• Preferred knowledge of industry-related products and basic ITIL skills.

• Prior experience as a Firstline Service Technician is preferred.

• Vocational/Trade School background is preferred.

🏝️ Benefits

• Paid training for 1-2 weeks in Canton, Ohio.

• Numerous training opportunities available.

• Committed to being an equal opportunity employer.

• A diverse and collaborative global work environment.