Field Service Technician

This is a fully remote position, open to applicants in Colorado.

📋 Description

• Install, troubleshoot, and maintain product and component hardware and software, primarily at customer locations.

• Conduct regular inspections, cleaning, minor repairs, and preventive maintenance within a designated area.

• Assess products for proper functionality, address issues, and escalate them following established protocols.

• Organize service appointments, complete necessary documentation, and collaborate with customers to ensure satisfaction and comprehension of the product.

• Diagnose hardware and software failures utilizing diagnostic tools.

• Execute repairs at the component level; clean and adjust mechanical parts.

• Set up and install relevant software.

• Replenish consumables as instructed.

• Install, relocate, enhance, modify, and decommission hardware and software products.

• Educate and train customers on the usage of installed hardware and software.

• Engage in hardware and software training, KPI initiatives, and special projects.

⛳️ Requirements

• Required education or equivalent work experience.

• At least 1-2 years of relevant experience or an equivalent mix of education and experience in Field Services.

• Strong written and verbal communication abilities.

• A valid driver’s license and driving record that meets DN's fleet standards.

🏝️ Benefits

• Health, Dental, and Vision Insurance

• Life Insurance

• Critical illness, Accident, and Hospital Indemnity Insurance

• 401(k) Savings Plan

• Health Savings Account

• Leave of Absence Benefits

• Paid Time Off