This is a fully remote position, open to applicants in California.

📋 Description

• Install, troubleshoot, and offer technical maintenance for ATMs, retail systems, and other equipment within a designated customer and/or product area.

• Manage incident response, preventive maintenance, IMAC/R, and provide customer training.

• Utilize diagnostic tools to address hardware and software malfunctions.

• Conduct component-level hardware repairs.

• Clean and adjust mechanical components as necessary.

• Configure and install relevant software applications.

• Perform regular checks in accordance with established procedures.

• Replenish consumables as required.

• Install, relocate, add, modify, and remove hardware and software products.

• Educate and train customers on the operation and usage of installed hardware and software.

• Receive incident updates and instructions from dispatch.

• Communicate unforeseen issues to dispatch and provide comprehensive activity updates.

• Keep customers informed about the status, progress, and results of service activities.

• Identify technical or procedural issues and suggest enhancements.

• Employ corporate tools and methodologies for knowledge sharing and information collection.

⛳️ Requirements

• Required education or equivalent professional experience.

• At least 1-2 years of relevant experience or a suitable combination of education and experience in Field Services.

• Strong written and verbal communication abilities.

• Valid driver's license and a driving record that meets DN's fleet standards.

🏝️ Benefits

• Comprehensive health benefits package.

• Opportunities for professional development and training.

• Supportive work environment with a focus on team collaboration.

• Competitive salary with performance-based incentives.