This is a fully remote position, open to applicants in Australia.

📋 Description

• Execute installation, troubleshooting, and technical upkeep of ATMs, retail, and other devices within a designated customer and/or product sector.

• Carry out incident management, preventive maintenance, IMAC/R, and customer training responsibilities.

• Utilize diagnostic tools to identify and resolve hardware and software malfunctions.

• Conduct component-level repairs on hardware.

• Clean and adjust mechanical components as necessary.

• Configure and install relevant software applications.

• Perform routine inspections following established procedures.

• Replenish consumables as instructed.

• Install, relocate, add, modify, and remove hardware and software products.

• Educate and train customers on the usage and operation of installed hardware and software.

• Receive incident reports and directives from dispatch.

• Inform dispatch of any unexpected issues and provide comprehensive activity updates.

• Communicate service status, progress, and results to customers.

• Identify technical or procedural issues and suggest enhancements.

• Employ corporate tools and processes for knowledge sharing and information collection.

⛳️ Requirements

• Entry-level candidates, recent graduates, and individuals with relevant Field Service experience, or a comparable mix of education and practical experience, are encouraged to submit their applications.

• Strong written and verbal communication abilities.

• Possession of a valid driver's license and a driving record that meets DN's fleet standards.

• Capability to utilize a personal vehicle for business travel and transportation of service parts when necessary.

🏝️ Benefits

• Equal opportunity employer

• Diversity-valuing workplace

• Culture of collaboration, decisiveness, urgency, adaptability, and accountability