Field Service Technician

This is a fully remote position, open to applicants in Germany.

📋 Description

• Commissioning and servicing heat pumps for end customers and system operators.

• Offering service-oriented guidance to customers from heating companies both via phone and in person.

• Assisting colleagues in the technical field service throughout the broader service area.

• Engaging in the on-call service rotation to deliver prompt support to customers.

• Contributing to sustainable energy solutions through the commissioning, maintenance, and troubleshooting of heat pumps.

⛳️ Requirements

• Completion of relevant vocational training as an HVAC and plumbing systems mechanic, refrigeration mechatronics technician, electrical and building services engineer, electrician, or electrical installer.

• Additional training as a master craftsperson or technician is preferred.

• Professional experience in customer service, particularly in heating technology, refrigeration technology, or air conditioning and ventilation technology.

• Category 1 refrigerant handling certification is required.

• Category 2 refrigerant handling certification is advantageous.

• Valid Category B driving licence.

• Proficient in written and spoken German.

• Strong technical aptitude, customer-focused approach, and a willingness to travel.

🏝️ Benefits

• Your working day begins and concludes at your home.

• Company vehicle stocked on-site with necessary materials for service assignments.

• Fully equipped Mercedes-Benz company vehicle.

• Modern company mobile phone.

• Health program available for employees and their families.

• Corporate Benefits offering discounts on various brands and services.

• Company pension scheme.

• 30 days of paid annual leave.