Field Service Technician

This is a fully remote position, open to applicants in New York.

📋 Description

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signage, and gaming controllers.

• Conduct routine maintenance on gaming machines.

• Respond swiftly to customer inquiries and emergency requests, prioritizing urgent issues.

• Execute Pre-Site Surveys, adhere to schedules, and carry out assigned service tasks.

• Ensure accuracy in inventory and comply with the parts inventory process.

• Assist customers with technical questions and documentation.

• Report on trends, customer needs, and service challenges.

• Review pre-installation documents to identify necessary parts for installations.

• Collect and accurately report service activities using field service management reporting tools.

• Maintain professionalism, integrity, and high standards of customer service.

• Self-manage and execute daily responsibilities with minimal supervision.

• Adhere to Aristocrat’s Safety Guidelines.

• Operate designated service vehicles equipped with GPS and real-time camera monitoring systems.

• Provide technical assistance to customers at gaming venues throughout the assigned territory.

⛳️ Requirements

• High school diploma, GED, or equivalent work experience is required.

• Applicants must be at least 21 years old.

• Must possess a clean and valid driver’s license along with an insurable driving record.

• Capability to obtain a gaming license as required; Aristocrat will assist with applications, fees, and renewals post-hire.

• Willingness to travel daily within the assigned territory; regional and national travel may constitute up to 30%.

• Self-motivated, flexible, adaptable, highly organized, and proactive.

• A strong passion for technology and problem-solving.

• Ability to remain composed in a fast-paced environment, prioritize multiple tasks, and achieve goals.

• Effective and constructive communication skills with customers and colleagues.

• Preferred: experience as a slot technician, field service of technical products, or relevant diagnostic work.

• Preferred: experience working in the field, being on call, and traveling for work.

• Preferred: familiarity with electronics, mechanics, and troubleshooting.

• Capable of lifting and moving a minimum of 50 pounds.

• Ability to push up to 250 pounds with the aid of moving equipment.

• Comfortable climbing and balancing on ladders.

• Good manual dexterity, hand/eye coordination, and vision.

• Able to drive and operate a vehicle for extended durations.

• Competent in safely and efficiently operating a box truck.

• Able to work in crowded, noisy, and smoky casino environments.

• Willing to travel on short notice and for potentially extended periods.

🏝️ Benefits

• Annual bonuses and incentives may be available based on role and location.

• Health and wellness benefits may be accessible depending on role and location.

• Paid time off may be offered based on role and location.

• Retirement plans may be available depending on role and location.

• Insurance coverage may be provided based on role and location.

• Additional local or statutory benefits may be available based on role and location.

• Comprehensive, hands-on, and virtual training program during the first 6 months.