Field Service Technician

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Install, convert, troubleshoot, repair, and remove Aristocrat gaming machines, signage, and gaming controllers.

• Conduct routine maintenance on gaming machines.

• Respond swiftly to customer calls and emergency requests, prioritizing urgent issues.

• Execute Pre-Site Surveys, adhere to the schedule, and carry out assigned service tasks.

• Ensure inventory accuracy and comply with the parts inventory process.

• Assist customers with technical questions and documentation.

• Provide reports on trends, needs, and service challenges.

• Examine pre-install documents to ascertain if additional parts are necessary.

• Collect and accurately report service activities using field service management reporting tools.

• Maintain professionalism, integrity, and high customer service standards.

• Self-manage and complete daily tasks with minimal supervision.

• Adhere to Aristocrat’s Safety Guidelines.

• Operate designated service vehicles equipped with GPS and real-time camera monitoring systems.

• Safely and efficiently operate a box truck.

• Work in busy, noisy, and smoky casino settings.

• Be prepared to travel on short notice and possibly for extended durations.

⛳️ Requirements

• High school diploma, GED, or equivalent professional experience.

• Must be at least 21 years of age.

• Possess a clean and valid driver’s license and maintain an insurable driving record.

• Capable of obtaining a gaming license as required; Aristocrat will provide assistance with application, fees, and renewal.

• Willingness to travel daily within the assigned territory; regional and national travel may reach up to 30%.

• Self-motivated, flexible, adaptable, highly organized, and proactive.

• Enthusiasm for technology and problem-solving.

• Ability to remain composed in a fast-paced work environment, manage multiple tasks, and achieve objectives.

• Effective and constructive communication skills with customers and colleagues.

• Capable of lifting and moving a minimum of 50 pounds.

• Able to push up to 250 pounds with assistance from moving equipment.

• Competent in climbing and balancing on ladders.

• Good manual dexterity, hand/eye coordination, and eyesight.

• Ability to drive and operate a vehicle for prolonged periods.

• Experience as a slot technician, in field service for technical products, or related diagnostic work (preferred).

• Experience working in the field, being on call, and traveling for work (preferred).

• Familiarity with electronics, mechanics, and troubleshooting (preferred).

• Subject to mandatory background checks and regulatory approvals.

• May need to undergo a criminal background check, submit fingerprints, and obtain licenses or registrations with relevant gaming regulatory bodies.

• Must be authorized to work in the United States without current or future visa sponsorship.

🏝️ Benefits

• Comprehensive benefits package.

• Global career prospects.

• Health insurance coverage.

• Dental insurance.

• Vision insurance.

• Paid time off.

• 401(k) plan with employer matching.

• Hands-on and virtual training programs available throughout the first 6 months.

• Assistance from Aristocrat with gaming license application, fees, and renewal.