Field Service Technician

This is a fully remote position, open to applicants in Australia.

📋 Description

• Execute scheduled tasks, perform preventative maintenance, conduct break/fix repairs, and carry out system diagnostics on-site.

• Install, remove, upgrade, modify, and change gaming equipment at customer locations.

• Investigate and address complex system issues and execute necessary repairs.

• Respond to service calls in a timely and professional manner to meet customer expectations and SLA obligations.

• Collaborate with venue personnel to ensure customer satisfaction.

• Document and report activities using Aristocrat’s field service management systems.

• Input real-time data and uphold 100% accuracy in service records, tasks, and inventory management.

• Track part usage and process returns in accordance with ATA’s SLA and compliance standards.

• Assist with internal service reporting and fulfill departmental requests.

• Adhere to Company and venue WHS policies, procedures, and regulations.

• Prioritize the health, safety, and welfare of employees, visitors, and contractors.

• Follow protocols for accidents, incidents, and near-misses, conducting investigations as necessary.

• Ensure that activities comply with Company, legislative, and regulatory requirements.

⛳️ Requirements

• Possession of a valid Australian driver's licence.

• Open to entry-level candidates, with potential for career advancement.

• Capability to obtain and maintain relevant state/territory gaming licences; support will be provided by Aristocrat.

• Strong problem-solving, troubleshooting, and fault-finding skills.

• Excellent communication abilities with a focus on customer service.

• Self-driven and capable of working independently across various customer sites.

• Good organizational skills to manage time, tasks, and service schedules effectively.

• Proficient in utilizing mobile devices and field service applications for reporting purposes.

• Willingness to work on weekends and public holidays as required.

• Ability to lift/move up to 25kg safely using proper manual handling techniques and tools.

• Comfortable stepping onto safety steps and working in diverse physical environments.

• Capable of standing for extended periods, aiming for the majority of the workday.

• Able to bend, squat, and work at ground level when necessary.

• Capable of raising arms overhead and performing tasks at shoulder level as needed.

🏝️ Benefits

• Potential for annual bonuses and incentives depending on role and location.

• Health and wellbeing benefits may be available based on role and location.

• Paid time off may be offered depending on role and location.

• Retirement plans may be accessible depending on role and location.

• Insurance coverage might be available based on role and location.

• Other local or statutory benefits may be provided depending on role and location.

• Assistance from Aristocrat in acquiring and maintaining relevant state/territory gaming licences.