Field Service Technician

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Install, maintain, or upgrade equipment at customer locations.

• Configure hardware and embedded software components following installation.

• Execute advanced configuration and provide service for hardware and software business applications.

• Conduct routine maintenance on technology equipment.

• Test equipment to diagnose and troubleshoot issues.

• Identify technical problems and propose effective solutions for equipment and controls.

• Provide remote support in conjunction with onsite services.

• Educate and assist customers on product usage and maintenance.

• Collaborate with clients to comprehend their requirements and deliver technical recommendations and solutions.

• Keep customers informed of progress during maintenance or system downtimes.

• Promptly escalate issues as necessary.

• Share expertise to promote ongoing improvement.

• Maintain tools and equipment utilized during service calls.

• Manage inventory of replacement parts and equipment.

⛳️ Requirements

• Minimum of 4 years of experience in Customer Service or a related field, preferred.

• At least 4 years of electrical/mechanical installation, troubleshooting, and repair experience, preferred.

• Proficient in reading technical diagrams, manuals, and schematics.

• Experience in troubleshooting and repairing hardware and electronic components, preferred.

• Valid driver's license with a clean driving record.

• Capability to diagnose and repair basic equipment.

• Ability to diagnose and repair mid-level equipment.

• Skilled at diagnosing advanced technical issues, troubleshooting problems, and identifying solutions.

• Effective communication skills with customers, sales, and technology teams.

• Familiarity with mail-related equipment or parcel lockers is a plus.

• Strong attention to detail and follow-up skills.

• Competence in identifying and resolving issues.

• Proficient in problem-solving and working independently.

• Excellent organizational skills with the ability to multitask and adapt as priorities shift.

• Capability to lift or move 50 lbs (22 kg), with or without accommodation, in compliance with OSHA guidelines.

🏝️ Benefits

• Flexible work arrangements: a hybrid model combining office and remote work.

• Access to a 24/7 online learning platform and opportunities for global growth.

• Participation in Empowered Communities and philanthropy initiatives.

• Competitive Total Rewards package that includes wellness and work/life balance benefits.

• Generous referral program.

• Complimentary employee assistance program providing mental health support.

• Reasonable accommodations during the interview process and application assistance.

• Equal Employment Opportunity protections.