Field Service Engineer, Water Technologies

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Deliver routine to complex field service support for Sievers total organic carbon (TOC) analytical instruments and their accessories at customer locations.

• Execute maintenance, verification, validation, repair, calibration, and troubleshooting tasks for instruments.

• Provide field service and assistance for Sievers Endotoxin and Bioburden instrument product lines as required.

• Travel to customer locations to perform preventive maintenance and related services on TOC equipment.

• Plan, schedule, and confirm customer services, including travel arrangements and parts shipments.

• Manage administrative responsibilities, parts inventory, and pertinent training.

• Handle customer inquiries and take part in territory sales rhythm calls and service team meetings.

• Address on-demand contract services within a 3–7 business day response time commitment.

• Draft clear and concise reports for customers.

• Complete special projects and training for new hires as assigned.

• Collaborate with Sales on new instruments and service opportunities, and upsell services and consumables when appropriate.

• Ensure job safety, maintain company vehicle, and adhere to Veolia EHS policies.

• Provide occasional support throughout the broader West Service Region, including Canada and the United States.

• Engage in approximately 70% domestic travel.

⛳️ Requirements

• Residency within the Greater Phoenix area and within a 1-hour commute of Phoenix Sky Harbor International Airport (PHX).

• An associate degree in a Science, Technical, or Engineering discipline, or an equivalent educational background.

• At least 1 year of work experience in ultra-pure water applications or in servicing and/or operating analytical instrumentation in a laboratory setting.

• A valid driver's license with a clean driving record.

• Proficiency in computer usage.

• Basic understanding of electrical equipment, chemistry, and safety protocols.

• Strong technical and mathematical abilities.

• Outstanding customer service skills.

• Excellent verbal and written communication capabilities.

• Exceptional prioritization skills.

• Good troubleshooting and problem-solving abilities.

• Capacity to meet deadlines and commitments.

• Ability to make sound business decisions.

• Must be able to work a flexible schedule according to customer needs.

• Must be capable of safely operating a motor vehicle and spending considerable time driving to customer sites.

• Must be willing to travel to customer locations requiring overnight stays approximately 30% to 60% of the time.

• Air travel is necessary to reach customer destinations and provide backup support.

• Must be able to work in industrial environments, outdoor installations, clean rooms, and laboratories.

• Must be capable of safely operating around machines, electrical equipment, and chemicals.

• Must possess manual dexterity for using tools, handling small parts, conducting repair procedures, servicing instruments, and managing electrical equipment and chemically aggressive fluids.

• Must have the ability to reach, stand, sit, stoop, kneel, crouch, or crawl as required.

• Close vision, color vision, depth perception, and the ability to adjust focus are essential.

• Must be able to safely lift or move up to 30 pounds regularly and up to 50 pounds frequently.

• Required to learn relevant company procedures within a reasonable timeframe from the start of employment.

• Must be legally eligible to work in the U.S. immediately; the employer will not sponsor U.S. work authorization.

• Preferred: Bachelor's Degree in Chemical Engineering, Chemistry, Biology, Engineering, or Physics.

• Preferred: 3 years of work experience in ultra-pure water applications or in servicing and/or operating analytical instrumentation in a laboratory environment.

🏝️ Benefits

• Medical, Dental, & Vision Insurance starting Day 1.

• Life Insurance.

• Paid Time Off.

• Paid Holidays.

• Parental Leave.

• 401(k) Plan.

• Flexible Spending & Health Savings Accounts.

• AD&D Insurance.

• Disability Insurance.

• Tuition Reimbursement.

• Opportunities for advancement.

• Training in valuable skills.

• Opportunities for new challenges.

• Supportive leadership team.