Field Service Engineer II – SDB, SEM

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Perform on-site installation of advanced equipment and adhere to testing protocols to guarantee accurate functionality.

• Execute scheduled maintenance visits on-site as planned.

• Offer diagnostic and repair assistance to clients and other field staff.

• Build and nurture positive working relationships with clients, system users, and company team members.

• Travel frequently, sometimes on short notice, to client locations to troubleshoot issues or assist other field service staff.

• Complete and submit field service documentation.

• Deliver training to clients and users regarding system upkeep.

• Provide insights to product quality teams.

• Contribute written input for updating and correcting Thermo Fisher system documentation.

• Offer guidance for reports, including identifying and isolating significant system issues.

• Serve as a subject matter expert and resource for training activities.

• Assist clients utilizing electron, ion, and light microscopy in materials science, life sciences, electronics, and natural resources sectors.

⛳️ Requirements

• Bachelor's degree with a minimum of 3 years of hands-on technical experience in electronic systems, including installation, troubleshooting, repair, and calibration of sophisticated analytical tools such as SEM, TEM, FIB, or comparable systems; or a combination of education and technical expertise.

• In-depth understanding and extensive experience in diagnosing and repairing ultra-high vacuum and high voltage systems, or similar technologies.

• Professional working proficiency in English.

• Proven track record of repairing complex systems and subsystems down to the component level.

• Proficient in MS DOS and Windows software environments.

• Capable of reading and interpreting schematics.

• Familiarity with UHV phenomena and technology.

• Ability to obtain a valid passport and travel regionally and internationally as necessary.

• Must hold a valid driver's license.

• Capacity to lift up to 50 lbs.

• Willingness and ability to travel up to 75% of the time.

• Ideal candidates will reside within the designated Wisconsin territory, preferably in Madison, WI, within one hour of a major airport.

🏝️ Benefits

• Fully remote work arrangement.

• Full-time employment.

• Standard Monday–Friday work schedule.