Field Service Technician

This is a fully remote position, open to applicants in Nevada.

📋 Description

• Act as the primary on-site representative for CS Medical.

• Provide professional, responsive, and customer-focused service to hospital and clinical staff.

• Establish strong customer relationships through effective communication, reliability, and technical knowledge.

• Conduct installation, validation, maintenance, and repair of customer-owned equipment throughout the United States.

• Diagnose and resolve technical issues via phone, email, and in-person visits.

• Ensure equipment operates safely and adheres to company and regulatory standards.

• Accurately complete service reports, final acceptance testing, training competency/records, and performance checks.

• Submit service documentation on the same day as the on-site visit.

• Keep organized records within the Service Department’s central systems.

• Manage inventory of company-owned tools, equipment, and spare parts.

• Monitor and report on usage, replenishment needs, and discrepancies.

• Contribute to service quality initiatives and customer satisfaction objectives.

• Provide field feedback to enhance products, service processes, and overall customer experience.

⛳️ Requirements

• High school diploma or equivalent qualification.

• 1–3 years of experience in a technical or medical device service environment (or equivalent).

• Excellent communication skills (both verbal and written) with a customer-centric approach.

• High level of computer proficiency (MS Office, ERP systems).

• Proven ability to manage documentation quickly and accurately.

• Strong attention to detail and organizational capabilities.

• Valid driver’s license with a clean driving record.

• Willingness to travel approximately 100% of the time.

• Ability to work Monday–Friday, 8:00 am–5:00 pm, with hours varying according to travel and customer requirements.

• Must be authorized to work legally for any employer in the United States.

• Capability to occasionally lift, carry, push, or pull up to 110 pounds.

• Associate’s Degree in a related field or equivalent experience is preferred.

• Experience in hospital, clinical, or repair settings is preferred.

🏝️ Benefits

• Health insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Teladoc services following an introductory period.

• 401K plan with employer contribution.

• Paid time off.

• Paid holidays.