Field Service Technician

This is a fully remote position, open to applicants in Wyoming.

📋 Description

• Carry out service tasks in accordance with work instructions, ABB's quality and safety standards, as well as customer orders and expectations.

• Collaborate on-site with clients to pinpoint operational enhancements and alleviate pain points.

• Conduct field service duties, troubleshoot technical issues, and perform certified on-site diagnostics.

• Create lists of materials required for service tasks, ensuring that materials, parts, and equipment meet quality criteria and are readily available.

• Implement installation, commissioning, maintenance, repairs, expansions, upgrades, retrofits, end-of-life services, and replacements.

• Foster and maintain positive customer relationships to boost satisfaction.

• Recognize potential new sales opportunities, address client needs, and communicate these opportunities internally.

• Proactively identify possible equipment failures and suggest corrective measures.

• Recommend product and quality enhancements.

• Provide management with suggestions for operational and customer service improvements.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Promptly report unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 1 year of experience in servicing critical power equipment OR an Associate's Degree in electrical technology with more than 3 years of experience in servicing critical power equipment OR a High School Diploma/GED with equivalent work and/or military experience (5+ years) in servicing critical power equipment.

• Advanced proficiency in interacting and communicating (both written and verbal) with various levels within the organization.

• Strong capability in using Microsoft Office applications.

• Moderate proficiency in Project Management using MS Project or Excel.

• Advanced skill in writing test plans and reports that detail test outcomes.

• Proven ability to stay organized and meet deadlines for administrative tasks.

• Ability to collaborate effectively with others.

• Demonstrates a sense of urgency and ownership, ensuring tasks are completed.

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Option to select between two dental plans: Core and Core Plus.

• Vision insurance available.

• Company-paid life insurance equivalent to 2X base salary.

• Company-paid AD&D insurance equivalent to 1X base salary.

• Voluntary life and AD&D insurance available, fully paid by the employee up to maximum limits.

• Short Term Disability coverage for up to 26 weeks, paid by the company.

• Long Term Disability insurance providing 60% of pay, also covered by the company, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits available, fully paid by the employee (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave of up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program available.

• 401k Savings Plan with contributions from the company.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation time allocated based on years of service for hourly and non-exempt roles.

• Flexible remote work model.