Field Service Technician

This is a fully remote position, open to applicants in Wisconsin.

📋 Description

• Oversee the installation of new equipment at client locations in accordance with manufacturer specifications

• Analyze maintenance manuals, schematics, and software tools

• Fix equipment utilizing expertise in electronics, testing instruments, computers, and hand tools

• Supervise personnel in servicing and repairing ABB equipment

• Educate customers on electrical theory and the operation of ABB Drives as necessary

• Lead commissioning projects for drive systems

• Collaborate with engineering staff to troubleshoot atypical system operations and maintenance issues

• Provide management with insights on customer satisfaction, product performance, and suggestions for product enhancements

• Acquire proficiency in ABB tools such as Drive Composer, Drive Windows, Control Builder, SAP, Concur, Outlook, and Citi-Bank Travel

• Support ABB's expanding systems drives business across the pulp and paper, metals and mining, and cement sectors

• Serve demand-driven customers throughout the USA to enhance customer satisfaction, retention, and profitability

• Report directly to the Systems Drives Operations Manager

⛳️ Requirements

• High School Diploma or GED with 7 years of technical work experience

• Associate’s Degree accompanied by 5 years of technical work experience

• Bachelor’s Degree with a minimum of 2 years of technical work experience

• In place of a bachelor’s degree, the employer will consider 5 years of relevant experience

• 3 years of experience in field service engineering for AC and DC coordinated drive systems

• 3 years of experience utilizing testing equipment such as oscilloscopes, data loggers, PDMA motor testing, and CMC measurements

• Knowledge of AC and DC drive systems

• A unique blend of education and experience demonstrated in the AC drives field

• Capability to evaluate and test system hardware and software performance applicable to OEM integrated machines

• Must possess work authorization allowing employment with ABB in the US

• Availability for 24/7 work based on business needs

• Willingness to travel up to 80%

• Proficient in writing detailed technical field service reports

• Skillful in troubleshooting, testing, repairing, and servicing technical equipment

• Adhere to ABB and customer safety protocols and complete required safety training promptly

• Experience with ABB 800xA is advantageous

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan

• Selection between two dental plans: Core and Core Plus

• Vision benefits available

• Company-sponsored life insurance (2X base salary)

• Company-covered AD&D (1X base salary)

• Optional life and AD&D insurance – fully paid by the employee up to specified limits

• Short Term Disability coverage – up to 26 weeks – paid by the company

• Long Term Disability coverage – 60% of salary – covered by the company, with an option to upgrade to 66 2/3% of salary

• Supplemental benefits – entirely employee-funded (including accident insurance, hospital indemnity, critical illness, and pet insurance)

• Parental Leave of up to 6 weeks

• Employee Assistance Program available

• Health Advocate support services for mental/behavioral health, general health navigation, virtual health, and infertility/adoption

• Employee discount program offered

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

• 11 paid holidays per year

• Vacation time allocated based on length of service for hourly and non-exempt employees

• Resources and autonomy to develop skills, shape career paths, and embrace challenges