Field Service Technician

This is a fully remote position, open to applicants in Washington.

📋 Description

• Execute service tasks in accordance with work instructions, ABB quality and safety standards, customer requests, and expectations.

• Collaborate on-site with customers to pinpoint operational improvement opportunities and address pain points.

• Carry out field service assignments, identify technical challenges, and perform certified troubleshooting on-site.

• Create material lists for service activities while ensuring that materials, parts, and equipment comply with quality standards and are readily available.

• Implement installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Develop and sustain positive relationships with customers, effectively communicating service timelines and expectations.

• Recognize potential new sales opportunities and relay them internally.

• Identify potential equipment failures, recommend corrective measures, and propose product and quality enhancements.

• Offer suggestions to management for optimizing operations and enhancing customer service.

• Adhere to safety and environmental protocols, promptly reporting unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 1 year of experience servicing critical power equipment, OR an Associate's Degree in electrical technology with more than 3 years of experience in the same field, OR a High School Diploma/GED with equivalent work and/or military experience (5+ years) in servicing critical power equipment.

• Proficient in interacting and communicating (both written and verbal) effectively across varying levels within the organization.

• Advanced proficiency in using Microsoft Office products.

• Moderate capability to manage projects using MS Project or Excel.

• Advanced skill in creating test plans and reports that detail test outcomes.

• Strong organizational skills with the ability to meet deadlines for administrative tasks.

• Ability to collaborate effectively with team members.

• Demonstrate a sense of urgency and ownership in completing tasks.

• Candidates must possess work authorization allowing them to work for ABB in the US.

🏝️ Benefits

• Choice between two medical plan options: a PPO plan known as the Copay Plan or a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plan options: Core and Core Plus.

• Vision benefits provided.

• Company-paid life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D options fully paid by the employee up to specified maximums.

• Short Term Disability coverage for up to 26 weeks, fully funded by the company.

• Long Term Disability coverage at 60% of pay, with the option to “buy-up” to 66 2/3% of pay, fully funded by the company.

• Supplemental benefits available, fully paid by the employee (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave provided for up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program available.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays offered.

• Vacation benefits provided based on years of service for hourly and non-exempt positions.