Field Service Technician

This is a fully remote position, open to applicants in Texas.

📋 Description

• Collaborate on-site with clients to pinpoint areas for operational enhancements and resolve pain points.

• Carry out field service operations, including diagnosing technical problems and performing certified on-site troubleshooting.

• Compile material lists for service tasks, ensuring that materials, parts, and equipment meet quality standards and are readily available.

• Conduct installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Develop and sustain positive customer relationships to boost satisfaction.

• Spot potential new sales opportunities while addressing customer needs and relay them internally.

• Proactively identify possible equipment failures and recommend corrective measures.

• Propose product and quality enhancements.

• Offer management suggestions for enhancing operations and customer service.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Promptly report unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 1 year of experience in servicing critical power equipment, OR an Associate’s Degree in electrical technology with more than 3 years of experience in servicing critical power equipment, OR a High School Diploma/GED with equivalent work and/or military experience (5+ years) in servicing critical power equipment.

• Advanced proficiency in interacting and communicating written and verbal information at various levels within the organization.

• Advanced skills in utilizing Microsoft Office products.

• Moderate capability in project management using MS Project or Excel.

• Advanced ability to draft test plans and reports detailing testing outcomes.

• Advanced organizational skills to manage deadlines on administrative tasks.

• Excellent collaboration skills.

• Demonstrates a sense of urgency and ownership until the task is completed.

• Candidates must possess work authorization that permits them to work for ABB in the US.

🏝️ Benefits

• Choice between two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus.

• Vision benefits.

• Company-paid life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D – 100% employee paid up to maximums.

• Short Term Disability – up to 26 weeks – Company paid.

• Long Term Disability – 60% of pay – Company paid; option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation provided based on years of service for hourly and non-exempt positions.