Field Service Technician

This is a fully remote position, open to applicants in Oregon.

📋 Description

• Collaborate with customers on-site to pinpoint areas for operational enhancement and resolve challenges.

• Carry out field service duties, which include diagnosing technical problems and performing certified on-site troubleshooting.

• Compile material lists for service tasks, ensuring that all materials, components, and equipment adhere to quality standards and are readily available.

• Implement installation and commissioning, maintenance, repairs, expansions, upgrades, retrofits, end-of-life services, and replacements.

• Establish and nurture positive relationships with customers to boost satisfaction levels.

• Recognize potential new sales avenues while addressing customer requirements and relay this information internally.

• Proactively identify possible equipment failures and suggest corrective measures.

• Recommend product enhancements and quality improvements.

• Provide management with suggestions for enhancing operations and customer service.

• Adhere to safety procedures and uphold safe working and environmental practices.

• Promptly report unsafe practices and incidents.

• Report directly to the Service Manager.

⛳️ Requirements

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with a minimum of 1 year of experience servicing critical power equipment, OR an Associate's Degree in electrical technology with over 3 years of experience in the same field, OR a High School Diploma/GED with 5+ years of relevant work or military experience servicing critical power equipment.

• Excellent written and verbal communication skills to interact effectively with various levels within the organization.

• Proficient in using Microsoft Office applications at an advanced level.

• Moderate proficiency in Project Management utilizing MS Project or Excel.

• Advanced capability to draft test plans and reports that detail testing outcomes.

• Highly organized with the ability to meet deadlines for administrative responsibilities.

• Works collaboratively with team members.

• Demonstrates a sense of urgency and ownership until tasks are completed.

• Candidates must possess valid work authorization that allows them to be employed by ABB in the US.

🏝️ Benefits

• Option to choose between two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Selection between two dental plans: Core and Core Plus.

• Vision benefits included.

• Company-sponsored life insurance (2X base salary).

• Company-funded AD&D (1X base salary).

• Voluntary life and AD&D options available, fully funded by the employee up to specified maximums.

• Company-paid Short Term Disability coverage for up to 26 weeks.

• Company-subsidized Long Term Disability coverage at 60% of salary, with the option to increase to 66 2/3% of salary.

• Supplemental benefits, fully funded by the employee (including Accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave of up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program available.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP) participation.

• 11 paid holidays throughout the year.

• Vacation time provided based on years of service for hourly and non-exempt positions.

• Flexible remote work model offered.