Field Service Technician

This is a fully remote position, open to applicants in North Dakota.

📋 Description

• Collaborate on-site with clients to pinpoint areas for operational enhancement and resolve challenges.

• Conduct field service operations, which include diagnosing technical problems and performing certified on-site troubleshooting.

• Create material lists for service tasks, ensuring that materials, parts, and equipment adhere to quality standards and are readily available.

• Carry out installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Foster and sustain positive relationships with customers to improve satisfaction.

• Recognize potential new sales prospects while addressing customer requirements and communicate these internally.

• Proactively identify possible equipment failures and suggest corrective measures.

• Recommend product and quality enhancements.

• Provide management with suggestions for operational and customer service improvements.

• Adhere to safety protocols and uphold safe working and environmental practices.

• Promptly report unsafe practices and incidents.

• Report directly to the Service Manager.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with a minimum of 1 year of experience in servicing critical power equipment, OR an Associate's Degree in electrical technology with over 3 years of experience in servicing critical power equipment, OR a High School Diploma/GED with equivalent work and/or military experience (5+ years) in servicing critical power equipment.

• Advanced proficiency in interacting and communicating information—both written and verbal—across various organizational levels.

• Advanced skills in using Microsoft Office products.

• Moderate experience in project management utilizing MS Project or Excel.

• Advanced capability to write test plans and reports that detail test findings.

• Advanced organizational skills and the ability to meet deadlines for administrative tasks.

• Ability to collaborate effectively with others.

• Demonstrates a sense of urgency and ownership until tasks are completed.

• Must possess work authorization allowing employment with ABB in the United States.

🏝️ Benefits

• Option to choose between two medical plan alternatives: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Option to select between two dental plan alternatives: Core and Core Plus.

• Vision benefits provided.

• Company-funded life insurance (2 times base salary).

• Company-funded accidental death and dismemberment (1 time base salary).

• Voluntary life and accidental death and dismemberment insurance – fully employee-funded up to specified maximums.

• Short Term Disability coverage for up to 26 weeks – fully funded by the company.

• Long Term Disability coverage at 60% of salary – funded by the company; option to increase to 66 2/3% of salary.

• Supplemental benefits – fully employee-funded (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave available for up to 6 weeks.

• Employee Assistance Program offered.

• Health Advocate resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption support.

• Employee discount program available.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP) offered.

• 11 paid holidays provided.

• Vacation time accrued based on years of service for hourly and non-exempt positions.