Field Service Technician

This is a fully remote position, open to applicants in North Dakota.

📋 Description

• Collaborate on-site with clients to pinpoint opportunities for enhancing operations and alleviating challenges.

• Carry out field service activities, which include diagnosing technical problems and performing certified on-site troubleshooting.

• Compile material lists for service tasks, ensuring that all materials, components, and equipment adhere to quality standards and are readily available.

• Implement installation and commissioning, maintenance, repairs, expansions, upgrades, retrofits, end-of-life services, and replacements.

• Foster and sustain positive relationships with customers to boost satisfaction levels.

• Recognize potential new sales prospects while addressing customer requirements and relay this information internally.

• Proactively identify potential equipment malfunctions and advise on corrective measures.

• Propose and recommend improvements to products and quality.

• Offer suggestions to management for enhancing operations and customer service.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Report unsafe practices and incidents without delay.

⛳️ Requirements

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with over 1 year of experience in servicing critical power equipment, OR an Associate’s Degree in electrical technology with more than 3 years of experience in servicing critical power equipment, OR a High School Diploma/GED along with equivalent work and/or military experience (5+ years) in servicing critical power equipment.

• Exceptional ability to effectively interact and communicate both written and verbally at various organizational levels.

• Proficient in using Microsoft Office products at an advanced level.

• Moderate capability in project management utilizing MS Project or Excel.

• Advanced skills in drafting test plans and reports that detail test outcomes.

• Strong organizational abilities to manage administrative tasks and meet deadlines.

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Selection between two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Option between two dental plan choices: Core and Core Plus.

• Vision coverage included.

• Company-funded life insurance (2X base salary).

• Company-covered AD&D (1X base salary).

• Voluntary life and AD&D – fully employee-funded up to specified maximums.

• Short Term Disability coverage – up to 26 weeks – funded by the company.

• Long Term Disability coverage – 60% of salary – company-funded with the option to “buy-up” to 66 2/3% of salary.

• Supplemental benefits – entirely employee-funded (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, as well as infertility/adoption assistance.

• Employee discount program offered.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP) available.

• 11 paid holidays provided.

• Vacation time allocated based on years of service for hourly and non-exempt roles.