Field Service Technician

This is a fully remote position, open to applicants in North Carolina.

📋 Description

• Carry out installation, troubleshooting, repairs, and preventative maintenance on essential power and electrical distribution systems.

• Provide exceptional customer service and perform service tasks in accordance with customer orders and expectations.

• Collaborate with customers on-site to pinpoint opportunities for operational enhancements and resolve issues.

• Conduct field service operations, identify technical challenges, and perform certified on-site troubleshooting.

• Manage projects that involve startup, commissioning, troubleshooting, engineering, design, and repair of Power Delivery/Distribution equipment.

• Create material lists for service tasks, ensuring that materials, parts, and equipment meet quality standards and are readily available.

• Implement installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Foster and sustain positive relationships with customers to boost satisfaction levels.

• Anticipate potential equipment failures and suggest corrective measures.

• Identify and propose enhancements for products and quality.

• Offer recommendations to management for operational and customer service improvements.

• Adhere to safety protocols and uphold safe work and environmental practices.

⛳️ Requirements

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with 1 year of experience in servicing critical power equipment, OR an Associate's Degree in electrical technology with over 3 years of experience in the same field, OR a High School Diploma/GED along with equivalent work and/or military experience (5+ years) in servicing critical power equipment.

• Advanced proficiency in interacting and communicating (both written and verbal) with various levels within the organization.

• Strong competency in using Microsoft Office products at an advanced level.

• Moderate ability to manage projects using MS Project or Excel.

• Advanced skills in writing test plans and reports that detail test results.

• Exceptional organizational abilities and a track record of meeting deadlines for administrative tasks.

• Ability to collaborate effectively with others.

• Demonstrates a sense of urgency and ownership, ensuring completion of tasks.

• Willingness and ability to travel approximately 75% as needed.

• Ability and willingness to obtain and maintain a valid passport and driver's license.

🏝️ Benefits

• Option to select between two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Choice of two dental plan options: Core and Core Plus.

• Vision coverage provided.

• Company-sponsored life insurance at 2X base pay.

• Company-sponsored Accidental Death & Dismemberment (AD&D) insurance at 1X base pay.

• Voluntary life and AD&D insurance available – 100% employee funded up to specified limits.

• Short Term Disability coverage for up to 26 weeks – fully funded by the company.

• Long Term Disability coverage at 60% of pay – company-sponsored, with an option to "buy-up" to 66 2/3% of pay.

• Supplemental benefits – fully funded by employees (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave for up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and assistance with infertility/adoption.

• Employee discount program offered.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP) available.

• 11 paid holidays provided.