Field Service Technician

This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Collaborate on-site with clients to pinpoint opportunities for enhancing operations and resolving issues.

• Carry out field service duties, which include diagnosing technical problems and performing certified on-site troubleshooting.

• Compile material lists for service tasks, ensuring that all materials, parts, and equipment adhere to quality standards and are readily available.

• Implement installation, commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Foster and sustain positive customer relationships to boost satisfaction levels.

• Recognize potential new sales opportunities while addressing customer requirements and relay this information internally.

• Proactively identify potential equipment malfunctions and suggest corrective measures.

• Recommend product and quality enhancements.

• Provide management with suggestions for improving operations and customer service.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Promptly report unsafe practices and incidents.

• Report directly to the Service Manager.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 1 year of experience servicing critical power equipment OR an Associate’s Degree in electrical technology with over 3 years of experience servicing critical power equipment OR a High School Diploma/GED with equivalent work and/or military experience (5+ years) in servicing critical power equipment.

• Proficient at interacting and communicating written and verbal information to various levels within the organization.

• Highly skilled in using Microsoft Office products.

• Moderate proficiency in Project Management using MS Project or Excel.

• Advanced capabilities in drafting test plans and reports that detail test results.

• Strong organizational skills and the ability to meet deadlines for administrative tasks.

• Ability to work collaboratively with others.

• Demonstrates a sense of urgency and ownership until tasks are completed.

🏝️ Benefits

• Choice between two medical plan options: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Selection of two dental plan options: Core and Core Plus.

• Vision benefits provided.

• Company-paid life insurance (2X base pay).

• Company-paid AD&D (1X base pay).

• Voluntary life and AD&D – 100% employee paid up to maximums.

• Short Term Disability coverage for up to 26 weeks – Company paid.

• Long Term Disability at 60% of pay – Company paid; option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – 100% employee paid (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave of up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption services.

• Employee discount program offered.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays provided.

• Vacation accrual based on years of service for hourly and non-exempt positions.

• Remote work model available.