Field Service Technician

This is a fully remote position, open to applicants in Nebraska.

📋 Description

• Collaborate on-site with clients to pinpoint areas for operational enhancement and address pain points.

• Carry out field service activities, including diagnosing technical problems and performing certified on-site troubleshooting.

• Compile material lists for service operations, ensuring that materials, parts, and equipment adhere to quality standards and are readily available.

• Implement installation and commissioning, maintenance, repairs, extensions, upgrades, retrofits, end-of-life services, and replacements.

• Foster and sustain positive customer relationships to boost satisfaction.

• Recognize potential new sales opportunities while fulfilling customer requirements and relay them internally.

• Anticipate potential equipment failures and propose corrective measures.

• Identify and recommend enhancements for products and quality.

• Provide management with suggestions for improving operational efficiency and customer service.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Immediately report unsafe behaviors and incidents.

⛳️ Requirements

• Bachelor's degree in Electrical Engineering or Electrical Engineering Technology with over 1 year of experience in servicing critical power equipment, OR an Associate’s Degree in electrical technology with more than 3 years of experience in servicing critical power equipment, OR a High School Diploma/GED along with equivalent work and/or military experience (5+ years) in servicing critical power equipment.

• Advanced capability to interact and convey written and verbal information across varying levels within the organization.

• Proficient in utilizing Microsoft Office applications at an advanced level.

• Moderate ability to manage projects using MS Project or Excel.

• Advanced skills in drafting test plans and reports that detail test outcomes.

• Strong organizational skills to meet deadlines for administrative tasks.

• Works collaboratively with others.

• Exhibits a sense of urgency and ownership until tasks are completed.

🏝️ Benefits

• Options between two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choices between two dental plans: Core and Core Plus.

• Vision coverage.

• Company-paid life insurance (2X base salary).

• Company-paid AD&D (1X base salary).

• Voluntary life and AD&D – fully employee-paid up to specified maximums.

• Short Term Disability coverage for up to 26 weeks – fully company-paid.

• Long Term Disability at 60% of pay – fully company-paid; option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits – fully employee-paid (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave for up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation entitlement based on years of service for hourly and non-exempt roles.

• Remote work model.