Field Service Technician

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Carry out service tasks in accordance with work instructions and adhere to ABB's quality and safety standards.

• Provide exceptional customer service by planning and executing service activities based on customer orders and expectations.

• Communicate timelines and expectations for service work to ensure customer satisfaction and retention.

• Collaborate with customers on-site to pinpoint opportunities for operational improvements and to resolve pain points.

• Conduct field service operations, troubleshoot technical problems, and analyze issues through both remote and on-site efforts within certified service categories and products.

• Compile material lists for service tasks and ensure that materials, parts, and equipment are available and meet quality standards.

• Provide training to field service associates and customers as necessary.

• Report directly to the Service Team Leader.

⛳️ Requirements

• A valid Journeyman Electrician’s License is required.

• High School Diploma is mandatory.

• At least 1 year of experience in electrical preventative maintenance, installation, and repair, along with experience as a licensed field service technician.

• Familiarity with the necessary hand and power tools related to the electrical trade.

• Strong expertise in conduit bending (EMT) with the ability to consistently deliver quality results.

• Experience with infrared windows is preferred.

• Knowledge of current NEC codes is essential.

• Experience working with 480V commercial switchboards is required.

• Industrial experience is considered an advantage.

🏝️ Benefits

• Options between two medical plan choices: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Two dental plan options available: Core and Core Plus.

• Vision benefits included.

• Company-funded life insurance (equivalent to 2X base pay).

• Company-funded AD&D insurance (equivalent to 1X base pay).

• Voluntary life and AD&D insurance – fully paid by the employee up to specified maximums.

• Short Term Disability coverage for up to 26 weeks at no cost to the employee.

• Long Term Disability covering 60% of pay – company paid, with an option to “buy-up” to 66 2/3% of pay.

• Supplemental benefits available – fully paid by the employee (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave provided for up to 6 weeks.

• Access to Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption assistance.

• Employee discount program available.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP) offered.

• 11 paid holidays provided.

• Vacation time allotted based on years of service for hourly and non-exempt roles.