Field Service Technician

This is a fully remote position, open to applicants in California, +4 more states.

📋 Description

• Collaborate on-site with clients to pinpoint areas for operational enhancement and resolve challenges.

• Conduct field service activities, including diagnosing technical problems and performing on-site troubleshooting within authorized zones.

• Oversee the installation and commissioning, maintenance, repairs, expansions, upgrades, retrofits, end-of-life services, and replacements.

• Assist in the certification process of Associate Field Service Technicians and Field Service Technicians.

• Mentor technicians and oversee intricate site operations.

• Serve as trainers for team members and clients when necessary.

• Compile material lists for service tasks and ensure that materials, components, and equipment adhere to quality standards and are readily available.

• Proactively detect potential equipment malfunctions and suggest corrective measures.

• Foster and sustain positive relationships with customers.

• Recognize potential new sales prospects and communicate these internally.

• Identify possibilities for product and quality enhancements and offer recommendations to management.

• Adhere to safety guidelines and uphold safe working and environmental practices.

• Report unsafe practices and incidents.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with 4+ years of experience servicing critical power equipment, OR an Associate’s Degree in electrical technology with 6+ years of experience in the same field, OR a High School Diploma/GED with equivalent work and/or military experience (8+ years) in servicing critical power equipment.

• Advanced proficiency in interacting and communicating (both written and verbal) with various levels within the organization.

• Strong collaborative skills.

• High-level proficiency in using Microsoft Office products.

• Moderate capability in project management using MS Project or Excel.

• Advanced competency in drafting test plans and reports that detail test outcomes.

• Highly organized and able to meet administrative deadlines.

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Options between two medical plans: a PPO plan named the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choices between two dental plans: Core and Core Plus.

• Vision benefits available.

• Company-paid life insurance (2X base salary).

• Company-paid AD&D (1X base salary).

• Voluntary life and AD&D – fully employee-funded up to maximum limits.

• Company-paid Short Term Disability for up to 26 weeks.

• Company-paid Long Term Disability at 60% of salary; option to “buy-up” to 66 2/3% of salary.

• Supplemental benefits – entirely employee-funded (Accident insurance, hospital indemnity, critical illness, pet insurance).

• Parental Leave – up to 6 weeks.

• Employee Assistance Program available.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption.

• Employee discount program.

• 401k Savings Plan with Company Contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation days based on years of service for hourly and non-exempt positions.