Field Service Technician

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Collaborate on-site with customers to pinpoint opportunities for enhancing operations and alleviating challenges.

• Conduct field service activities, which include diagnosing technical problems and executing certified on-site troubleshooting.

• Create material lists for service tasks, ensuring that all materials, components, and equipment meet quality criteria and are readily available.

• Carry out installation and commissioning, maintenance, repairs, expansions, upgrades, retrofits, end-of-life services, and replacements.

• Foster and sustain positive customer relationships to boost satisfaction levels.

• Recognize potential new sales opportunities while addressing customer requirements and communicate these internally.

• Proactively identify potential equipment failures and suggest corrective measures.

• Recommend product and quality enhancements.

• Provide management with suggestions for optimizing operations and customer service.

• Adhere to safety protocols and uphold safe work and environmental practices.

• Promptly report unsafe practices and incidents.

• Report directly to the Service Manager.

⛳️ Requirements

• Bachelor’s degree in Electrical Engineering or Electrical Engineering Technology with over 1 year of experience in servicing critical power equipment OR an Associate's Degree in electrical technology with more than 3 years of experience in servicing critical power equipment OR a High School Diploma/GED along with equivalent work and/or military experience (5+ years) in servicing critical power equipment.

• Advanced proficiency in interacting and communicating (both written and verbal) information to various levels within the organization.

• Advanced skill level in utilizing Microsoft Office products.

• Moderate proficiency in Project Management using MS Project or Excel.

• Advanced capability to create test plans and reports that detail test outcomes.

• Strong organizational skills with the ability to meet deadlines for administrative tasks.

• Ability to collaborate effectively with team members.

• Demonstrates a strong sense of urgency and ownership; dedicated to completing tasks!

• Candidates must possess work authorization that allows them to work for ABB in the US.

🏝️ Benefits

• Options for two medical plans: a PPO plan known as the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) referred to as the High Deductible Plan.

• Choices between two dental plan options: Core and Core Plus.

• Vision insurance coverage.

• Company-paid life insurance equivalent to 2X base salary.

• Company-paid Accidental Death & Dismemberment (AD&D) insurance equivalent to 1X base salary.

• Voluntary life and AD&D insurance—100% employee-funded up to specified maximums.

• Short Term Disability coverage for up to 26 weeks—company-funded.

• Long Term Disability coverage at 60% of salary—company-funded, with the option to "buy-up" to 66 2/3% of salary.

• Supplemental benefits—100% employee-funded (including accident insurance, hospital indemnity, critical illness, and pet insurance).

• Parental Leave for up to 6 weeks.

• Access to an Employee Assistance Program.

• Health Advocate support resources for mental/behavioral health, general health navigation, virtual health, and infertility/adoption needs.

• Employee discount program.

• 401k Savings Plan with company contributions.

• Employee Stock Acquisition Plan (ESAP).

• 11 paid holidays.

• Vacation time allocated based on years of service for hourly and non-exempt roles.

• Remote work model available.