Field Service Technician – Appliance Repair

This is a fully remote position, open to applicants in Washington.

📋 Description

• Travel to customer locations to provide maintenance and repair services for LG's equipment.

• Utilize all necessary safety equipment (PPE), vehicle, and diagnostic tools supplied by LG.

• Perform technical diagnostics and execute specialized repairs on electronics and home appliances.

• Identify issues, evaluate their severity, document findings, and determine whether to repair products or replace components.

• Complete paperwork and conduct data entry promptly and accurately following each job.

• Pre-screen service calls for the next day by gathering information to assist in diagnosing issues prior to arriving at customers' residences.

• Achieve or surpass company metrics, including customer satisfaction, fix-right-the-first-time rate, revisit frequency, parts management, and overtime percentage.

• Provide an outstanding customer experience while representing LG in a professional manner.

⛳️ Requirements

• At least 1 year of experience in a technical position (appliance repair preferred).

• Proficient in repairing major appliances (including refrigeration/sealed systems, cooking, and cleaning products).

• Familiarity with tools and diagnostic testing equipment.

• Capability to effectively troubleshoot, diagnose, repair, and document product/system issues.

• Valid driver's license in good standing.

• Ability to obtain the necessary EPA Certification.

• Capacity to meet physical demands typically associated with field service repairs, such as continuous bending and lifting up to 50 pounds.

• Willingness to work in Bremerton, WA, and surrounding areas.

🏝️ Benefits

• No-cost employee premiums for you and your eligible dependents for comprehensive medical, dental, vision, and prescription benefits.

• Automatic enrollment with immediate vesting for competitive company matching contributions in a 401(k) Retirement Savings Plan with multiple investment options.

• Generous Paid Time Off program that encompasses company holidays and a combined bank of paid sick and vacation time.

• Performance-based Short-Term Incentives (varies by role).

• Access to confidential mental health resources aimed at enhancing your and your loved ones' quality of life.

• Incentives for achieving personal fitness goals.

• Paid parental leave.

• Support for families with children facing learning, social, behavioral challenges, or developmental disabilities.

• Group Rate Life and Disability Insurance.