Field Service Technician, Appliance Repair

This is a fully remote position, open to applicants in New Jersey.

📋 Description

• Travel to customer locations for the maintenance and repair of LG's equipment.

• Utilize all necessary safety equipment (PPE), vehicles, and diagnostic tools provided by LG.

• Perform technical diagnostics and specialized repairs on electronics and home appliances.

• Identify issues, evaluate their severity, document findings, and determine whether to repair items or replace components.

• Complete paperwork and conduct data entry promptly and accurately after each task.

• Pre-screen next-day service calls by gathering information to assist in diagnosing issues prior to visiting customers’ homes.

• Achieve or surpass company metrics, including customer satisfaction, first-time fix rate, revisit rates, parts management, and overtime percentage.

• Represent LG with professionalism while providing an outstanding in-home customer experience.

⛳️ Requirements

• At least 1 year of experience in a technical role (appliance repair is preferred).

• Experience in repairing major appliances (refrigeration/sealed systems, cooking, and cleaning products).

• Proficient in using tools and diagnostic test equipment.

• Capability to effectively troubleshoot, diagnose, repair, and document product or system issues.

• Valid driver’s license in good standing.

• Ability to obtain the necessary EPA Certification.

• Physical ability to continuously bend and lift up to 50 pounds.

• Willingness to cover the Newark metro area and nearby locations, including Newark, Elizabeth, and Jersey City.

🏝️ Benefits

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision, and prescription benefits.

• Automatic enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with various investment options.

• Generous Paid Time Off program that encompasses company holidays and a combined bank of paid sick and vacation time.

• Performance-based Short-Term Incentives (varies by role).

• Access to confidential mental health resources to assist you and your loved ones in enhancing your quality of life.

• Personal fitness goal incentives.

• Paid parental leave.

• Support for families with children facing learning, social, behavioral challenges, or developmental disabilities.

• Group Rate Life and Disability Insurance.

• Eligibility for relevant benefit programs offered through partner agencies for temporary/contractor roles.