Field Service Technician, Appliance Repair

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Travel to customer locations to carry out maintenance and repairs on LG equipment.

• Utilize all necessary safety gear, vehicles, and diagnostic tools supplied by LG.

• Perform technical diagnostics and specialized repairs on electronics and home appliances.

• Identify issues, evaluate their severity, document results, and determine whether to repair items or replace components.

• Complete paperwork and execute data entry promptly and accurately after each assignment.

• Pre-screen service calls for the following day by gathering information to assist in diagnosing issues before arriving at customer residences.

• Achieve or surpass company performance metrics, including customer satisfaction, first-time fix rate, revisit rates, parts management, and overtime percentage.

• Represent LG in a professional manner while providing an outstanding in-home customer experience.

⛳️ Requirements

• At least 1 year of experience in a technical position (appliance repair preferred).

• Experience in repairing major appliances (including refrigeration/sealed systems, cooking, and cleaning products).

• Proficient in using tools and diagnostic testing equipment.

• Capability to effectively troubleshoot, diagnose, repair, and document product/system issues.

• Valid driver's license in good standing.

• Ability to obtain the required EPA Certification.

• Willingness to work in the greater Boston, MA metro area and its surroundings.

• Physical ability to continuously bend and lift weights up to 50 pounds.

🏝️ Benefits

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision, and prescription benefits.

• Automatic enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with various investment options.

• Generous Paid Time Off program that encompasses company holidays and a combined bank of paid sick and vacation time.

• Performance-based Short-Term Incentives (varies by role).

• Access to confidential mental health resources to support you and your loved ones in enhancing your quality of life, along with personal fitness goal incentives.

• Family-oriented benefits such as paid parental leave and support for families with children facing learning, social, behavioral challenges, or developmental disabilities.

• Group Rate Life and Disability Insurance.

• Vehicle and diagnostic tools provided by LG.

• Opportunities for professional growth and support for employee health and well-being.

• Eligibility for relevant benefit programs offered through partner agencies for temporary/contract workers.