Field Service Technician, Appliance Repair

This is a fully remote position, open to applicants in Florida.

📋 Description

• Travel to customers' sites to carry out maintenance and repair of LG's equipment to ensure optimal product performance.

• Utilize all provided safety equipment (PPE), vehicle, and diagnostic tools from LG.

• Perform technical diagnostics and specialized repairs on a range of electronics and home appliances.

• Identify issues, evaluate the severity, document observations, and determine whether to repair items and/or replace parts.

• Complete paperwork and enter data promptly and accurately after finishing each task.

• Pre-screen service calls for the following day by gathering information to assist in diagnosing issues before arriving at customers' residences.

• Achieve or surpass company metrics, including customer satisfaction, first-time fix rates, revisit rates, parts management, and overtime percentage.

• Provide an outstanding customer experience while servicing LG products in clients' homes.

• Oversee inventory and conduct daily administrative duties.

⛳️ Requirements

• At least 1 year of experience in a technical capacity (Field Service preferred).

• Experience in the repair of major appliances (Refrigeration/sealed systems, cooking, cleaning products).

• Familiarity with tools and diagnostic testing equipment.

• Capability to effectively troubleshoot, diagnose, repair, and document product/system issues.

• Valid Driver’s license with a good standing record.

• Ability to obtain the necessary EPA Certification.

• Capacity to meet physical demands typically associated with field service repair, including continuous bending and lifting of up to 50 pounds.

• Willingness to work in the general Miami, FL area and surrounding metro regions.

🏝️ Benefits

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision, and prescription benefits.

• Automatic enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan that offers various investment options.

• Generous Paid Time Off policy that encompasses company holidays along with a combined bank of paid sick and vacation time.

• Performance-based Short-Term Incentives (varies by role).

• Access to confidential mental health resources to assist you and your family in enhancing your quality of life.

• Incentives for achieving personal fitness goals.

• Paid parental leave.

• Support for families with children facing learning, social, behavioral challenges, or developmental disabilities.

• Group Rate Life and Disability Insurance.

• Eligibility for relevant benefit programs offered through our partner agencies.