Field Service Technician, Appliance Repair

This is a fully remote position, open to applicants in Florida.

📋 Description

• Travel to client locations to conduct maintenance and repair on LG's equipment, ensuring optimal product performance.

• Utilize all safety equipment (PPE), vehicles, and diagnostic tools provided by LG effectively.

• Carry out technical diagnostics and perform specialized repairs on a range of electronics and home appliances.

• Identify issues, evaluate the severity of the problems, document findings, and decide whether to repair the product or replace parts.

• Promptly and accurately complete paperwork and perform data entry after finishing each job.

• Pre-screen service calls for the following day by gathering necessary information to assist in diagnosing issues before arriving at customers' homes.

• Aim to meet or surpass company metrics, including customer satisfaction, first-time fix rates, revisit rates, parts management, and overtime percentage.

⛳️ Requirements

• At least 1 year of experience in a technical position (preferably in appliance repair).

• Experience in repairing major appliances (including refrigeration/sealed systems, cooking, and cleaning products).

• Familiarity with tools and diagnostic testing equipment.

• Capability to effectively troubleshoot, diagnose, repair, and document issues with products/systems.

• A valid driver’s license in good standing.

• Ability to obtain the necessary EPA Certification.

• Meet physical demands typically associated with field service repair, including continuous bending and lifting up to 50 pounds.

🏝️ Benefits

• No-cost employee premiums for you and your eligible dependents for comprehensive medical, dental, vision, and prescription benefits.

• Automatic enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with various investment options.

• Generous Paid Time Off policy that encompasses company holidays and a combined bank of paid sick and vacation time.

• Performance-based Short-Term Incentives (varies by role).

• Access to confidential mental health resources to enhance your quality of life, along with personal fitness goal incentives.

• Family-oriented benefits such as paid parental leave and support for families with children facing learning, social, behavioral challenges, or developmental disabilities.

• Group Rate Life and Disability Insurance.