Field Service Technician – Appliance Repair

This is a fully remote position, open to applicants in District of Columbia, +2 more states.

📋 Description

• Travel to customer locations to conduct maintenance and repairs on LG's equipment, ensuring optimal product performance.

• Utilize all provided safety equipment (PPE), vehicles, and diagnostic tools effectively.

• Perform technical diagnoses and specialized repairs on a diverse range of electronics and home appliances.

• Identify issues, evaluate the severity of the problems, document findings, and determine whether to repair the item or replace parts.

• Promptly and accurately complete paperwork and data entry after each job is finished.

• Pre-screen service calls for the following day by gathering essential information to assist in diagnosing issues before visiting customers’ homes.

• Achieve or surpass company goals, including customer satisfaction, first-time fix rates, revisit rates, parts management, and overtime percentage.

• Provide an outstanding customer experience while servicing products at customers' residences and represent LG in a professional manner.

⛳️ Requirements

• At least 1 year of experience in a technical position (preferably in appliance repair).

• Experience in repairing major appliances (including refrigeration/sealed systems, cooking, and cleaning products).

• Proficient in using tools and diagnostic testing equipment.

• Capable of effectively troubleshooting, diagnosing, repairing, and documenting product or system issues.

• Valid driver's license in good standing.

• Ability to obtain the necessary EPA Certification.

• Meet the physical demands commonly associated with field service repairs, such as continuous bending and lifting of up to 50 pounds.

🏝️ Benefits

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision, and prescription benefits.

• Automatic enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan that offers various investment options.

• Generous Paid Time Off program, which includes company holidays and a shared bank of paid sick and vacation time.

• Performance-based Short-Term Incentives (varies by role).

• Access to confidential mental health resources to enhance your quality of life, along with personal fitness goal incentives.

• Family-oriented benefits, including paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.

• Group Rate Life and Disability Insurance.