Field Service Technician – 2nd Shift

This is a fully remote position, open to applicants in Illinois, +1 more state.

📋 Description

• Oversee all facets of customer service and support.

• Independently diagnose and repair high-speed cash-handling machinery.

• Monitor and manage tools and parts inventory.

• Stay updated with technical and functional modifications to GLORY equipment.

• Ensure high levels of customer satisfaction.

• Identify system issues and perform necessary repairs.

• Keep clients informed during maintenance activities or system outages.

• Execute machine installations, Engineering Change Notices, and hardware/software updates.

• Adhere to safety protocols and policies.

• Complete mandatory Environmental Health & Safety training.

• Promptly report any job-site injuries or property damage.

• Collaborate with the District Service Manager.

• Travel from home to customer locations using the assigned company van.

⛳️ Requirements

• Currently pursuing or have completed professional studies in electro-mechanics, electrical engineering, or possess equivalent work experience.

• Certifications in relevant fields are preferred.

• Strong customer service and communication capabilities.

• Proficient in personal computers, Microsoft Office, network sites, and email applications.

• Logical troubleshooting skills with the ability to identify issues at the PCB or component level.

• Capability to interpret electrical schematics, logic diagrams, and mechanical blueprints.

• Understanding of AC/DC power distribution and both digital and analog circuitry.

• Experience in repairing high-speed paper-handling devices, ATMs, or copiers; prior ATM or copier experience is favored.

• Preferred 3–5 years of technical field service repair experience.

• Valid driver's license is required.

• Ability to lift up to 50 pounds unaided.

• Capability to sit, stand, kneel, bend, squat, and twist for extended durations.

• Must be able to work at various customer sites, including financial institutions, casinos, truck stops, recreational parks, and retail locations.

• Willingness to work weekends and/or holidays on a rotational basis.

• Availability for an on-call rotation, typically every 3 to 5 weeks.

• Ability to travel to customer sites during business hours.

• Occasional travel outside the assigned territory, including air travel and overnight stays.

• Capability to manage limited accessibility at job sites.

• Ability to work independently with minimal supervision.

• Must reside within a reasonable commuting distance from the designated territory.

🏝️ Benefits

• 401(k) Retirement Plan with Fidelity, featuring a 2.5% base employer contribution and employer matching.

• Health insurance options with three Blue Cross Blue Shield medical plans.

• Paid Parental Leave.

• 24/7 access to MDLive Virtual Doctor and Nurse Line.

• Dental insurance coverage.

• Vision insurance coverage.

• Flexible Spending Account (FSA) / Dependent Care options.

• Voluntary Life Insurance available.

• Company-paid Basic Life Insurance and Accidental Death & Dismemberment (AD&D) coverage.

• Company-sponsored Short Term Disability, Long Term Disability, and Employee Assistance Program.

• Paid Vacation days.

• Paid Sick days according to City/State regulations.

• 9 to 11 paid holidays throughout the year.

• Support for professional development.

• Educational assistance programs.

• Adoption Assistance available.

• Legal and Identity Theft protection plans.

• Annual Bonus potential.

• Opportunities for internal promotions and career growth.

• Company vehicle and insurance provided for certain roles.

• 10% shift differential for second shift hours.

• Company van provided for transportation.