Field Service Specialist

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Oversee operational readiness efforts for the initiation of new sites, which encompasses budget monitoring, resource allocation planning, readiness evaluations, and status updates.

• Track and analyze expenses related to startup and deployment, providing comprehensive reports, analyses, and actionable recommendations.

• Coordinate technician onboarding processes and field training programs.

• Engage in technician interview processes and offer technical evaluations along with hiring recommendations.

• Assess technical skills during the onboarding process and deliver constructive feedback and readiness evaluations.

• Counsel Operations Managers and Regional Service Managers regarding workforce preparedness, technical skill gaps, process enhancements, and operational efficiencies.

• Offer on-site technical leadership for facility launches, operational interruptions, and critical staffing requirements.

• Act as the escalation point for complex issues involving equipment, systems, and operations.

• Provide hands-on coaching, technical instruction, and developmental feedback to field technicians.

• Collaborate with operations leadership to prioritize field support deployments and enhance service delivery.

• Foster and sustain customer relationships while upholding Kenco’s service, quality, and safety standards.

• Contribute to the Kenco Operating System through ongoing improvement initiatives, operational audits, investigations, and actions aimed at enhancing safety, inventory precision, equipment performance, and operational efficiency.

• Willingness to travel approximately 50%–75% of the time.

⛳️ Requirements

• A high school diploma or equivalent is mandatory.

• An associate degree in Industrial Maintenance, Electrical Technology, or a related field is preferred.

• 5-8 years of experience in servicing material handling equipment, maintenance, or a related technical domain.

• 2-4 years of experience in a supervisory or lead technician role is required.

• Proven proficiency in diagnosing complex mechanical, electrical, and/or automated systems.

• Established track record of training and mentoring individuals in technical settings.

• Strong familiarity with business systems and technological platforms.

• Previous experience as a trainer or lead technician is preferred.

• Proficient in Microsoft Excel, Word, and Outlook.

• Ability to set up an iPad.

• Certified forklift operator trainer.

• Flexibility to be deployed on short notice based on organizational needs.

• A passport is recommended but not mandatory.

🏝️ Benefits

• Medical insurance options including HSA, HRA, and FSA accounts.

• Supplemental insurance offerings including critical illness, hospital indemnity, and accidental injury coverage.

• Dental insurance.

• Vision insurance.

• Basic Life and Supplemental Life insurance.

• Both Short Term and Long Term Disability coverage.

• Paid Parental Leave.

• 401(k) plan.

• Paid Time Off of approximately 2 weeks (accrual begins on the first day of employment).

• Employer Paid Holidays totaling 10 days.