Field Service Manager – Regional

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Install, commission, service, and troubleshoot pilot machines.

• Oversee regional installations, preventative maintenance, and responsive repairs.

• Collaborate with the Service Centre to prioritize tasks, coordinate engineers, and fulfill service obligations.

• Strategically plan resources, workloads, and routes for optimal regional coverage.

• Assist in recruiting, onboarding, and training engineers as the team expands.

• Guide engineers through coaching, setting clear objectives, and conducting performance evaluations.

• Track first-time fix rates, response times, productivity, and outstanding tasks.

• Uphold safe working practices, including risk assessments and method statements.

• Manage regional costs and maintain accurate service records.

• Address customer escalations and enhance operational processes.

• Initially provide hands-on engineering support in the region, transitioning towards overseeing regional engineers and directing service delivery.

• Report to the National Operations Manager for the UK & Ireland.

⛳️ Requirements

• Proficient electro-mechanical engineer.

• Strong skills in electro-mechanical engineering, encompassing installation, maintenance, and diagnostics.

• Experience in field service as well as leading or managing engineering teams.

• Proven ability to coordinate service or installation activities across multiple locations.

• Familiarity with service level agreements, workforce planning, and performance metrics.

• Solid knowledge of health and safety regulations.

• Strong commercial acumen and organizational abilities.

• Effective communication skills and a practical, proactive approach to problem-solving.

• A relevant degree or equivalent practical experience.

• Willingness to travel throughout the South East, including London.

• Experience with vending machines, ATMs, or telecommunications installation is particularly relevant.

• Comparable backgrounds in electro-mechanical field service are encouraged to apply.

• Experience in rollout projects, along with IOSH or NEBOSH qualifications and familiarity with service management systems, is advantageous.

• Must be eligible to work in the UK.

🏝️ Benefits

• Bonus scheme offering up to 10% of annual salary.

• 25 days of annual leave plus bank holidays.

• Enhanced company pension contribution.

• Family-friendly culture.

• Enhanced leave policies promoting work-life balance.

• Opportunity to build a regional team during a significant period of growth in the UK.