Field Service Manager – Regional

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Install, commission, service, and troubleshoot pilot machines.

• Oversee regional installations, preventive maintenance, and reactive repairs.

• Collaborate with the Service Centre to prioritize tasks, coordinate engineers, and fulfill service commitments.

• Strategically plan resources, workloads, and routes for optimal regional coverage.

• Assist in engineer recruitment, onboarding, and training as the team expands.

• Guide engineers through coaching, setting clear objectives, and conducting performance reviews.

• Track first-time fix rates, response times, productivity, and outstanding tasks.

• Ensure safe working practices, conduct risk assessments, and prepare method statements.

• Manage regional costs and maintain accurate service records.

• Address customer escalations and enhance operational processes.

• Initially engage hands-on in the North West, transitioning towards regional team and service delivery management.

⛳️ Requirements

• Proven experience as an electro-mechanical engineer with field service and team leadership skills.

• Strong expertise in electro-mechanical engineering, including installation, maintenance, and diagnostics.

• Background in field service along with experience in leading or managing engineering teams.

• Proven ability to coordinate service or installation activities across multiple locations.

• Knowledge of service level agreements, workforce planning, and performance benchmarks.

• Solid understanding of health and safety regulations, commercial awareness, and organizational skills.

• Effective communication skills with a practical, proactive approach to problem-solving.

• A relevant degree or equivalent practical experience is required.

• Willingness to travel throughout the North West.

• Experience with vending machines, ATMs, or telecommunications installation is particularly relevant.

• Candidates from comparable electro-mechanical field service backgrounds are encouraged to apply.

• Experience in rollouts, IOSH or NEBOSH qualifications, and familiarity with service management systems are advantageous.

• Must have eligibility to work in the UK.

🏝️ Benefits

• Bonus scheme offering up to 10% of annual salary.

• 25 days of annual leave in addition to bank holidays.

• Enhanced company pension contribution.

• Family-friendly workplace culture.

• Enhanced leave policies that promote work-life balance.

• Opportunity to develop a regional team during a significant growth phase in the UK.