Field Service Manager

This is a fully remote position, open to applicants in Connecticut, +5 more states.

📋 Description

• Lead and cultivate a high-performing team of Field Service Engineers throughout the North America East Coast region.

• Ensure the well-being and safety of the Field Service team, colleagues, and clients.

• Provide guidance, coaching, and career advancement opportunities to direct reports.

• Ensure the team is trained, developed, capable, prepared, motivated, supported, equipped, and compliant.

• Deliver exceptional customer experiences and address customer complaints effectively.

• Collaborate with Technical Support, Product Engineers, Automation Engineers, commercial teams, engineering, quality, and product management.

• Drive the effective and efficient execution of Field Service jobs across the Americas.

• Oversee system installations, preventative maintenance, demo kit maintenance, demonstration/display systems, software installations, and system repairs.

• Optimize team scheduling and capacity to fulfill service requirements.

• Champion safety, quality, productivity, and compliance initiatives.

• Collaborate on Service Readiness for New Product Introductions.

• Achieve targets for service revenue, profitability, and operational execution.

• Provide forecasting information and support growth initiatives.

• Identify, develop, recommend, and implement continuous improvement initiatives.

⛳️ Requirements

• A bachelor's degree is required, preferably a BA/BS in an Engineering or Science-oriented discipline.

• A minimum of 5 years of prior operations or field service leadership experience is preferred.

• Demonstrated experience in leading a team and managing customer relationships.

• Ability to develop and execute multiple priorities and strategies to achieve objectives.

• Outstanding interpersonal skills.

• Willingness to travel within the specified geographic region.

• Proven leadership skills with the ability to coordinate resources and inspire teams.

• Experience in managing a P&L or operational budget.

• Strong understanding of service business dynamics.

🏝️ Benefits

• Variable cash programs (bonus or commission).

• Equity may be included for eligible positions.

• Paid time off.

• Health, dental, and vision benefits.

• Retirement benefits.

• Flexible spending accounts.